language

Expertise

Consumer Relations

A team formed by lawyers with recognized expertise in the defense of corporate interests, within the preventive or litigious scope, in the administrative or judicial sphere, regarding Consumer Law. Orientation in the prevention of consumer litigation by means of:

  • Studies and opinions for the mitigation of risks;
  • Consultancy and training of Customer Service training;
  • Orientation in strategic cases involving issues prior to the placement of products on the market or in post-sale phase;
  • Creation and suggestions of agreement policies, among others;
  • Review and drafting of consumer contracts, Terms of Use or Privacy Policies, as well as Informed Consent Terms;
  • Defense of corporate interests in the judicial sphere in all jurisdictions in civil liability lawsuits in general;
  • Acting in the administrative sphere, before Procon, Inmetro, Ipem, DPDC, Senacom, Conar and similar organizations;
  • Acting with the Public Prosecutor’s Office in preparatory proceedings, civil inquiries, Terms of Conduct Adjustment and Public Civil Actions; and,
  • Analysis of issues that might generate the need for recalls, as well as assistance in recall campaigns.

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